FAQ

Why do I see different prices for the same product?

You could see different prices for the same product, as it could be listed by many Sellers.

Is installation offered for all products?

Installation and demo are offered for certain items by sellers through the brand or an authorised service provider. Please check the individual product page to see if these services are offered for the item.

Is it necessary to have an account to shop on eCompus?

No, One can also shop as a Guest.

But Shopping as a logged-in user is fast & convenient and also provides extra security.

You'll have access to a personalised shopping experience including recommendations and quicker check-out.

What does 'Preorder' or 'Forthcoming' mean?

Items marked as 'Preorder' or 'Forthcoming' are expected to be released soon and you can pre-book them with sellers. Such items will be shipped after their official release by the seller with whom you've pre-booked them.

Do sellers on eCompus ship internationally?

Currently, sellers on eCompus only ship within India.

What does 'Preorder' or 'Forthcoming' mean?

Items marked as 'Preorder' or 'Forthcoming' are expected to be released soon and you can pre-book them with sellers. Such items will be shipped after their official release by the seller with whom you've pre-booked them.

Can I use an item that has been given to me as a gift from a state sponsored or an NGO-funded freebie distribution programme to get discounts through exchange offers?

No, as per company policy, such items are not eligible for discounts under exchange offers. You can also refer to the 'Exchange Offers' section in the 'Terms of Use' page for more details.

Can I order a product that is 'Out of Stock' or 'Temporarily Unavailable'?

The products listed as 'Out of Stock' or 'Temporarily Unavailable' are not available for sale. You may write us on info@eCompus.in to be informed of the product's availability with sellers on eCompus.

What does 'Permanently Discontinued' or 'Out of Print' mean?

An item is marked as 'Out of stock' when it is not available with any sellers at the moment; you won't be able to buy it now. You may write us on info@eCompus.in to when it would be available with sellers for purchase.

What is eCompus Buyer Protection?

eCompus Buyer Protection helps shoppers in case they have concerns with product(s) bought and haven't got a satisfactory solution from the seller.

Under this program, we look into your concern on a case-by-case basis & do our best to be fair to both parties. eCompus's decision on the resolution will be final for the concern raised.


How does 'Cashback' work?

'Cashback' is credited directly (wherever applicable) to the cashback wallet on the purchase & can be used in subsequent purchases as applicable.

How are items packaged?

Products sold by Sellers with eCompus are shipped in packages.

Fragile items like electronics are safely secured with bubble wrap. Other Sellers also follow standard packing procedure. Sellers are rated on packaging quality and affects overall seller rating.

Are there any hidden charges when I shop on eCompus?

There are NO hidden charges when you shop on eCompus. The price you see on the product page is final and it's exactly what you pay.

Note: There can be additional delivery charges based on the seller's policy & GST as applicable.


Why do I see different prices for books with the same title?

You can find various editions of books with the same title on eCompus -- from paperbacks or hardcovers to collector's editions. Some of them are re-published/printed within India, while some editions are imported. The price of the titles varies based on this and the seller offering it.

All other available editions and their prices for a particular title are mentioned on the respective product page under 'Other Editions'.


Can I club my orders from different sellers to be delivered together?

Currently, there is no option to club orders from different sellers to be delivered together as sellers could be located in different locations and the delivery timelines would vary based on their partnered courier service providers. To ensure your items reach you at the earliest, each seller ships their products as per their individual timelines.

Why do I see a 'delivery charge'?

It usually costs sellers more to ship some items. So, sometimes they choose to add a delivery charge. The delivery charge is waived off by some sellers if you shop with them for a certain amount. For more information, check the individual seller's policy on the product page.